Reference

Privacy Policy for taxi99 Account Access

Our taxi99 Privacy Policy explains how we handle the details connected to your account, wallet status and mobile access before you open the lobby.

Clear data purposesWallet status explainedAccount request pathIndonesia access wording
taxi99 Privacy Policy for taxi99 Account Access
POLICY CONTACT

Three Ways To Ask About Privacy

A privacy question should not get lost beside a wallet issue, so we keep the request path close to account support and payment status checks. From the account area, you can ask what data is linked to your phone verification, query a DANA or QRIS reference, or request help finding the applicable policy wording. Please send the account detail you can safely share, and we will use the request to identify the right record without asking for your full wallet credentials.

Team online

Account support path

Use the account support route when you want to ask about phone verification, login records or the personal details connected with your taxi99 account. We can direct a policy request to the right account context without requiring you to post private wallet credentials in a message.

Cashier status query

If a privacy question relates to DANA, OVO, GoPay or QRIS, mention the payment reference shown in your account rather than sending a wallet password. This helps us separate a status check from a request about how payment-related data is handled.

Policy change request

Ask us to correct an account detail, explain a retention period or clarify a device record through the same support route. Include the email or phone detail attached to your account, plus the change you are requesting, so we can check identity first.

DATA PRACTICES

How taxi99 Handles Your Policy Rights

We keep the Privacy Policy practical by connecting each data use to an account action you recognise: access, phone verification, wallet checking, security or support.

Account data

We use the details attached to your account to provide phone verification, identify your support request and maintain a usable login path. The Privacy Policy explains which account details are needed for these purposes and which requests may require an identity check.

Cookie choices

Cookies and similar browser records can help keep a session connected while you move from login toward the lobby. You can ask what these records do, which device path they relate to and whether an eligible deletion or preference request applies to your account.

Mobile security

When you open taxi99 in a mobile browser, we may record device, session and login signals to help detect account misuse. These signals are handled for security and access checks, not as a reason to request your wallet password or private message content.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can appear in account records when you check payment status. We use that reference to match the transaction path and keep the policy request separate from your actual wallet credentials.

Retention questions

Records are kept only as long as needed for the purpose described in the Privacy Policy, including account security, payment tracing or a support request. You can ask which retention rule applies to a particular record and whether local law affects the response.

Your request route

For access, correction, deletion or policy clarification, contact us through account support with the phone or email attached to your account. We may verify that connection before changing data, so another person cannot alter your account record through an unsupported request.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the account questions you are most likely to ask before opening access from Indonesia. They explain what we connect to phone verification, how wallet references are treated, what a mobile browser may record and how to contact us about a change. If your situation is not listed, use the account support path and tell us which policy section or record you want us to clarify.

The taxi99 Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, payment references and security checks. It explains why we use each category, how retention questions work and how you can request access, correction, deletion or clarification where local law permits.

Phone verification helps connect an account request to the person trying to access it and supports account security. We may use the verified phone detail when handling a Privacy Policy request, but you should not send a wallet password or private wallet credential through support.

Yes. The Privacy Policy covers payment references connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account paths. These references help us check account payment status; they are different from your wallet password, PIN or private wallet credentials.

When you use a mobile browser, we may handle device, browser, session and login signals linked to security and account access. The Privacy Policy explains their purpose. You can ask support which signal relates to your request, but we will not ask for unrestricted access to your device.

Use the account support route and identify the phone or email attached to your account, then state whether you want correction, access, deletion or a retention explanation. We may verify the account connection first. Any response about eligibility or access depends on local law.

Retention depends on why a record exists, such as account security, payment tracing, phone verification or an open support request. Our Privacy Policy explains the relevant purpose and period. You can ask us to check a particular record and explain whether local law changes the response.

Yes. Ask through account support which cookies or similar browser records relate to your login path, session continuity or security checks. We can explain their purpose under the Privacy Policy and tell you whether a preference, access or deletion request is available where local law permits.