Reference

Terms & Conditions For taxi99 Accounts

taxi99 Terms & Conditions set the rules for opening an account, using the lobby and moving funds through DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Account accessWallet recordsPolicy changesLocal-law wording
taxi99 Terms & Conditions For taxi99 Accounts
WHEN TERMS NEED HELP

Get Account Answers Before You Continue

A clear support route helps when a Terms & Conditions question affects your account, wallet status or access to a room. Start from the account support path and include the exact issue, your registered phone number and any payment receipt reference. We can then identify whether the matter concerns verification, a DANA or QRIS status, a device login or a policy request. Keep personal wallet credentials out of messages, and use the contact route shown inside your signed-in account.

Team online

Account access

If phone verification has not completed, use the account support path shown after login. Tell us whether the issue appears on mobile or desktop, and we can connect your question to the relevant Terms & Conditions clause.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment receipt reference rather than your wallet password. We use that reference to check whether the transaction is pending, matched or awaiting a required account step.

Policy requests

Questions about a correction, account closure or a change to personal details should come through the signed-in contact path. Include the requested change clearly so our team can check it against the applicable terms and account records.

HOW WE HANDLE RECORDS

Account Security Across Every Device

Terms & Conditions also describe how we protect the account information needed for access, wallet checks and policy requests.

Data handling

We use the details you submit for account access, phone verification, wallet matching and support replies. Terms & Conditions require those details to be accurate, because a mismatch can hold a payment or delay an account request.

Cookies and sessions

Cookies and browser sessions can keep your signed-in path working between the lobby and account area. You can clear them through your browser, but doing so may sign you out and require phone verification again on that device.

Account security

Keep your password, phone access and wallet credentials private. If a login looks unfamiliar, stop using that session and contact us through the account support route so we can check the account under these terms.

Record retention

We retain account, transaction and support records for operational checks, dispute handling and applicable legal duties. A request to remove or amend information is assessed against those obligations before any action is taken.

Change requests

You can request a correction to your name, phone detail or other account data through the signed-in contact path. We may ask for an account step or supporting detail before changing records linked to wallet activity.

Policy contact

For a question about Terms & Conditions, identify the clause or account event that concerns you. We will review the request with the available account and payment references, without asking you to disclose a wallet password.

Terms & Conditions Questions For Indonesia

These Terms & Conditions questions cover the account steps most relevant to Indonesian customers. We address access, personal data, wallet matching, device sessions and policy contact in plain language, while keeping the legal position clear: access depends on local law. If your situation is not listed, use the account support path with your registered details.

You can open the Terms & Conditions page from the policy link connected to your taxi99 account area. Read it before completing account access, especially the sections on phone verification, wallet records, device sessions, policy changes and access where local law permits.

Yes. Our Terms & Conditions require a clear phone verification step before account access. The phone detail must belong to you and remain available for account checks. If verification stalls, use the support path shown in the account area.

The listed wallet rails may be available where local law permits and where the cashier shows them for your account. Terms & Conditions require the payment reference and account details to match. A receipt may be requested when status or ownership needs checking.

They explain how we handle details used for account access, phone verification, wallet matching, support and required records. We also describe cookies, retention and correction requests. Send a data question through the signed-in contact route without sharing your wallet password.

Yes. The Terms & Conditions allow a request to correct eligible account details, such as a phone record or name. Use the account contact path and explain the change. We may check supporting information before updating records connected to wallet activity.

Yes. The same Terms & Conditions apply across a phone, tablet and desktop browser. A new device or cleared browser session may require login and phone verification again. Keep your session private and contact us if an unfamiliar login appears.

We may update Terms & Conditions when operating, legal or payment requirements change. The current wording is the version you should read before continuing. If a change affects your account request, contact us through the signed-in policy path for clarification.